Lifestyle

Airbnb Hosts|How Make A Digital House Guide (Most Guests Now Expect This)


The new trend is to have your house guide accessible directly through your listing profile. A digital house manual is a great resource, for guests on the go, especially those into tech and not paper. To help your guests have a flawless stay, you want to make sure they can operate all the appliances and amenities correctly in your home. Airbnb’s house manual tool can help you do both.

Benefits of a Digital House Guide.

Having a digital version of your house guide is helpful for both guests and hosts. Creating this manual once will save you time and protect your property. Allowing guests to access the house manual on their smartphones, before and during their trip (even without data) You can remind guests to check the house manual and hopefully avoid late night messages and bad reviews.

Here’s a step-by-step guide on how to make the most of Airbnb’s house manual tool as well as some helpful tips for creating one!

How to Create your Digital House Manual:

On the Airbnb website: 

  1. Go to your listing on Airbnb
  2. Click “Edit listing” On the listing you want to add a house manual.
  3. Click “Listing details”
  4. Next to “Guest resources,” click “Edit”
  5. Under “House Manual,” write your description, appliance instructions, and any other information you want your guests to know about your listing and its amenities, and then click “Save”

On the Airbnb App: 

  1. Go to your listing on the Airbnb mobile app
  2. Click “Edit listing” On the listing you want to add a house manual.
  3. Under “Guest resources,” click “House manual”
  4. Write your description, appliance instructions, and any other information you want your guests to know about your listing and its amenities, and then click “Save”

Tip: If you’re a host managing 6 + listings, you can update your house manual all at once, across all listings on your listings page. 

Include step-by-step instructions for appliances and electronics

Make it simple for guests to enjoy your vacation rental. Include detailed instructions for the most important items in your Airbnb:

  • The entry process for property (front-gate entry method, how to use smart locks)
  • Wifi code
  • Parking
  • Thermostat
  • Washer and Dryer
  • Kitchen Appliances
  • Oven
  • Microwave
  • Coffee maker
  • TV Remote
  • Netflix

By including how-to instructions for all the various appliances and electronics on your property will help you to avoid a bad review for an issue that could have been easily resolved.

Example: How to connect to Netflix

  1. Turn it on the TV
  2. Press the multi-colored, diamond-shaped button
  3. For Netflix, we invite you to use the “Guest” account we created just for our guests.

Dishwasher

  1. Turn on the dishwasher and load it with dishes.
  2. Pop a dishwasher pod inside the holder in the door.
  3. Turn the knob clockwise to choose a setting. The ‘normal’ setting on warm is the fastest. To start the dishwasher washer, press start It ususing takes 45 mins for the cycle to finish.

Dryer

  1. Remove the lint trap and clean any lint before adding wet laundy. Make sure to properly placing the filter .
  2. Turn the knob clockwise to choose a setting. The ‘normal’ setting on warm is the fastest. To start the washer, pull the knob. Turn it clockwise. The ‘high /cotton’ mode works best.
  3. Press the “on” button and the cycle will start for about 1 hour. You will hear a chime when the cycle is done.

Keep it Short and Sweet.

Keep your digital house manual to the point. Most will be reading it on their smartphones and won’t want to scroll for hours. Once you’ve put your house guide on your listing, confirmed guests will be able to access your house manual on their smartphones instantly.

Always Provide a Printed Guest Welcome Book.

Although a digital manual is helpful, having important details on paper is always extremely helpful for Guests. A beautiful printed welcome book is always appreciated. Why not consider to do both for your Vacation rental?

I am the author of the book ‘The Ultimate Superhost Guide’ and essential tool for Airbnb Hosts! The more you know about Airbnb, the more you will be able to use this knowledge to help you rank your listing higher in searches and become a Superhost. There’s so much more to know. There is definitely a learning curve to Airbnb and it will cost you money and time to try to learn everything on your own.

It’s available on Etsy Click here and make your hosting life easier!

P.S The Ultimate Superhost guide comes with a Modern and 100% Customizable in Word Guest Welcome Book that will save you hours of time!

There is also a Guest Welcome Book available to edit in Powerpoint available here.

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