An Airbnb welcome book is essential for setting the tone for an amazing stay. In fact, your Airbnb welcome book is one of the most important amenities in your Airbnb property. When guests know what to expect and they are more likely to be at ease and relax into your place.
Your guests will appreciate your time and effort to create a welcome book. It shows that you are a responsible, thoughtful host that cares about their comfort. You can mention any quirks your place may have, add in tips about local restaurants and attractions and let them know the check-out process.
An Airbnb welcome book is so important for your property. You can design yourself a guest welcome book, however, it can take significant effort to put together. Ideally, you want to present your Welcome Book in a modern and clean style. You can save yourself hours of time and use a ready-made template.
Benefits of A Welcome Book
For guests, your welcome book is the place to find all of the information that they need for staying at your Airbnb property. Since every rental is different, guests need to know all the details once they arrive and your guestbook is the first place that they are likely to look. Not every guest is tech-savvy and a printed book is always there when they need it.
It is one of the most valuable amenities that most guests expect to find.
For hosts, a clear and concise welcome book, let’s guests know what to expect with your rental. They are more likely to be at ease and relax into your place. Your guestbook will save you headaches as guests will be less likely to message you with the same questions over and over (at all hours)
Here are the most important sections you’ll need:
A short welcome letter creates a warm welcome to your guests, that makes them feel at home right away. This is a chance for you to welcome your guest and thank them for choosing your Vacation rental!
You should put the letter as the first page of my welcome book, but you can also leave a little bespoke card as an added touch. Have it laminated at Staples, for a wipeable and reuseable version
How to Write an Impressive Airbnb Welcome Book
An Airbnb welcome book is so important for your property. You can design yourself a Guest welcome book, However, it can take significant effort to put together. Ideally, you want to present your Welcome Book in a modern and clean style. You can save yourself hours of time and use a ready-made template.
Essential details that you should make sure to cover in your Welcome Book:
- Parking Information
- Guest Wi-Fi Password
- Your Contact Info and the rental’s address
- Emergency numbers
- Check out procedure
Here are a few more sections that you should definitely provide:
1. A Welcome Letter
Write a short letter that is a warm welcome to your guests that makes them feel at home right away. You can find an example here. Make sure that the first few pages of your book contain the most important information that your guests need to know upon arrival. Guests may not read the entire welcome book so put the important information upfront. Otherwise, they will probably contact you for help.
2. House Rules
You’ve likely already provided your house rules to your guests in the listing. However, make sure to reiterate the house rules in your Airbnb welcome book so that your guests can access them at any time during their stay. Then if there is a discrepancy or doubt, it is clearly written in front of them.
Keep the rules simple: No Smoking, no pets, no shoes in the house, no parties, no Guests other than on the original booking, courtesy quiet hour.
Tip: Don’t go overboard with rules, I had a friend stay at an Airbnb with 99 written rules, they would never stay there again!
3. Local Transportation Information
Make sure that your Airbnb guestbook also includes contact information, schedules, directions, and other related to local transportation in your area. Some options you might want to consider include: Uber, taxi & airport shuttle services, bus and train schedules.
4. Things to Do
You can provide a concierge service with your Airbnb welcome book. All travelers love to receive personal recommendations from the locals. Make sure that you include the website, address, and phone numbers of each place and activity so that your guests can easily find them.
Sections to include are:
- Favorite Restaurants
- Tourists Attractions (parks, museums, historical places)
- Shopping and Groceries
- Day Trip Ideas (Hiking, Winery, hot springs)
- Fairs and Festivals (farmers’ markets, jazz fest, cheese fest)
- Nightlife (bars, breweries, clubs, playhouse, live music)
- Kid-friendly (science center, playgrounds, picnic spots)
5. How-to Instructions for Appliances and Electronics
You already know how to use all the items in your home, but what about your guests? Don’t leave your guests feeling annoyed because they can’t figure out how to adjust the thermostat or access wifi. Don’t assume they will figure it out.
Here are the most important items to write instructions for:
- Thermostat (use a label maker on the thermostat as a visual reminder)
- The entry process for the property (front-gate entry method, how to use smart locks)
- Washer and Dryer
- Kitchen Appliances: oven, microwave, coffee maker, garburator Etc
- TV Remote and Netflix
By including how-to instructions for all the various appliances and electronics on your property will help you to avoid a bad review for an issue that could have been easily resolved.
Organizing Your Airbnb Guestbook
Given that this information might come in different formats, you should use a black or white small binder with plastic pages to keep all of the printed pages organized. Make sure to include a contents page so guests can access the parts of the Airbnb guestbook that they need.
Where to Place Your Airbnb Welcome Book
To make sure that guests always have access to your Airbnb welcome book, Place it in a highly visible spot, such as the kitchen counter or coffee table in the living room. You should also tell guests where they can find the welcome book once they arrive and remind them that it has all the information needed for their stay.
I am the author of the book ‘The Ultimate Superhost Guide’ an essential tool for Airbnb Hosts! The more you know about Airbnb, the more you will be able to use this knowledge to help you rank your listing higher in searches and become a Superhost. There’s so much more to know. There is definitely a learning curve to Airbnb and it will cost you money and time to try to learn everything on your own. It’s also a great way to brand your Airbnb!
It’s available on Etsy Click here and make your hosting life easier!
P.S The Ultimate Superhost Bundle comes with a modern and customizable Guest Welcome Book that will save you hours of time creating from scratch!